This page will help you find the answer to your question. The most common questions are highlighted immediately below this message. All other information about Godfrey, the website, the products and your order can be found below.
1.Can I change my order? Can I cancel my order?
2.Where is my order? How long will my order take to arrive?
3.I received the wrong item, what do I do?
4.Part of my order is missing.
5.The item I received is faulty.
6.I need to return an item.
7.I’m new, how do I order?
8.I’m having technical difficulties using the site, what do I do?
9.Do you have a catalogue?
10.Can I contact you by phone?
11.What cards do you accept?
12.Can I pay by any other method?
13.Is ordering on-line safe?
14.When will I be charged?
15.How is Post and Packaging (P&P) calculated?
16.Do you deliver to my country?
17.Do I have to sign for the delivery?
18.What happens if I’m not in to sign for my parcel?
19.Do I have to pay for return postage?
20.Why haven’t you refunded my delivery charge?
21.How can I request a club kit page for my club?
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Can I change my order? Can I cancel my order?
After placing your order, we will try to deal with it as quickly as possible, so please inform us of any changes or cancellations to your order by 3pm on the next working day. Otherwise, we cannot guarantee that we can carry out your request. Once the order is in the workroom you cannot add, change or cancel the order.
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Where is my order? How long will my order take to arrive?
At busier times of the year, such as Christmas, postal services can slow down and it may also take us longer to prepare your kit orders, so please be patient with us. For the rest of the year, a guideline for delivery times is the following:
• Club Kit Orders - Custom made Netball Kit
Items of club kit may have to be made from scratch, then embroidered and/or printed, before they can be posted out to you. So please allow 4 - 6 weeks for delivery. During busier periods however, kit can take longer then the usual 4 - 6 weeks.
• Mail Order Stock Items - Training Kit
We do try to deliver items of mail order stock within 7 working days to addresses in the UK, however it is not always possible to get your parcel to you within that timescale. If your delivery address is outside of the UK, then please allow an extra 2 – 5 days for delivery. If you have requested embroidery and/or print on your mail order stock item, then please allow an extra 3 - 5 working days for it’s delivery.
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I received the wrong item, what do I do?
If you have received the wrong item, we are sorry for the mistake. Please return it to us, along with a short covering note explaining the problem and we’ll get the right item out to you.
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Part of my order is missing.
Regrettably mistakes can happen. If part of your order appears to be missing, then please let us know by e-mailing us at sales@godfrey.co.uk and we’ll get the missing item straight out to you.
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The item I received is faulty.
If an item of your order appears to be faulty, then please let us know by e-mailing us at sales@godfrey.co.uk, then return the faulty item to us at the address given at the bottom, along with a short covering note explaining what the problem is and what your return address is and we will try to fix it or replace the item as soon as possible. You have 30 days from receipt of the faulty item to return it to us.
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I need to return an item.
If you have bought an item of kit from us that has been personalised or custom made for you in some way (e.g. your name on the chest, or your club badge embroidered on to it or netball kit specially made in club colours), then we cannot exchange it, unless it is faulty. However, if you are not completely satisfied with your purchase of mail order - Training kit, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred.
Please note:
• If you require a different product (rather than a different size or colour of the same product) you will need to place a new order online and return the original item for a refund.
• Some products are non-returnable for hygiene reasons. These products are clearly marked with a '+' next to the product name. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
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I’m new, how do I order?
Welcome to Godfrey! All the items you see are available to buy online. Simply click on the item you wish to purchase, select the quantity and size required, as well as the colour/print/embroidery (if applicable) and then click 'buy'. This takes you through to the shopping cart page, where you will need to select your delivery area from the drop down menu. You can then go back and add additional items to your shopping cart or click on 'continue' to go through to the payment stage. You will need your credit, debit or charge card details, including the billing address.
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I’m having technical difficulties using the site, what do I do?
If you have experienced a problem while using our site please let us know (sales@godfrey.co.uk), so we can look into fixing it! The more information you can provide the better, so details about your browser and operating system will help us. For example:
o What browser do you use? (Internet Explorer 6, Firefox, Netscape, etc…)
o What operating system does your computer run? (Windows XP, Windows 2000, Mac OS X, etc…)
o Please describe the problem.
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Do you have a catalogue?
No, we do not currently have a catalogue.
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Can I contact you by phone?
We prefer you to contact us via e-mail - this enables us to respond to all your queries quickly and efficiently.
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What cards do you accept?
We accept the following major Credit Cards: (WE DON’T ACCEPT AMEX!!)
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Can I pay by any other method?
We only accept payment by Credit Card, Charge Card or Debit card on the Internet. Please note we DO NOT accept the following payment methods for mail order stock:
• Payment on Delivery
• E-mail
• Instalments
• Splashplastic
• Cheque
• Bank Transfer
• Postal Order
• PayPal
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Is ordering on-line safe?
We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it. This technology includes the following features:
• Authentification – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
• Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.
• Data Integrity – this checks the data being transferred to ensure it has not been altered.
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When will I be charged?
An automatic response e-mail is sent out to you when you order from us. This e-mail is for you to check the details of what you have just ordered. It does not mean that we have just taken payment from your card details. The goods will be charged to your card details when we have checked that we can fulfil your order.
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How is Post and Packaging (P&P) calculated?
Charges for P&P are based on the weight of the parcel being sent. For parcels under the weight of 2kg we use the Royal Mail. For larger parcels or boxes of kit, we use a courier company.
For more information, see the ‘Postage’ page .
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Do you deliver to my country?
We deliver to most major countries.
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Do I have to sign for the delivery?
For deliveries within the UK, you will have to sign for the parcel. It is, therefore, advisable to have the parcel delivered to an address where you will be during the day (e.g. work address). For deliveries outside of the UK, it depends on your local postal service as to whether you have to sign for the parcel.
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What happens if I’m not in to sign for my parcel?
The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.
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Do I have to pay for return postage?
If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility. Please note that the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
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Why haven’t you refunded my delivery charge?
Delivery charges are non-refundable unless you have received a wrong or faulty item from us.
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How can I request a club kit page for my club?
To request a club kit page for your club, please send us an e-mail informing us of your name, your club name and your position within the club. Please note that we will need permission from either the captain, the kit secretary or the president of your club, in order to set up a club kit page.
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Our contact details:
Godfrey Sports Ltd.
Abbeyfield Road
Lenton Industrial Estate
Nottingham
NG7 2SZ
UK
e-mail: sales@godfrey.co.uk
tel: +44 (0)115 986 4600
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